We provide daily HelpDesk for users and take responsibility for applications, servers, cloud environments and operational continuity.
HelpDesk for users
We accept incidents and service requests, provide remote assistance and solve problems with applications, accounts, access rights, e-mail and workstations. When required, the issue is escalated directly to administrators, developers, DevOps or security specialists.
- remote user support
- incident and request handling
- account, access and e-mail issues
- application and workstation troubleshooting
Application and infrastructure maintenance
We monitor services, install updates, manage backups, environments and deployments, and support both systems built by SOFTOMAX and applications taken over from other vendors.
One support path
The customer does not have to coordinate several suppliers. HelpDesk can connect software support, hosting, private cloud, network connectivity, cybersecurity and application development within one service model.